B2B Customer Portal for Industrial Suppliers: Reorders, Account Pricing and Certificates
An industrial supplier's customer portal should let a maintenance buyer find what they ordered last time and reorder it in a click, at their price, with the certificate attached. Describe your trade accounts to Mythex and it builds the portal with logins, roles and a real database behind it.
Who it's for
Distributors of bearings, fasteners, hydraulics, abrasives and safety gear whose trade customers phone or email for every reorder, every invoice copy and every certificate of conformity.
What you can build
- Purchase history with one-click reorder
- Account-specific prices and credit balance
- Several buyers per account with order limits and an approver
- Invoices, statements and delivery notes to download
- Certificates of conformity attached to each order
- Open quotes that accept straight into an order
Reorder is the feature buyers use
Maintenance teams buy the same consumables and spares again and again. Put their history first, filterable by site and part number, with a reorder button that respects pack sizes and current stock. A saved list per site, such as 'shutdown kit', saves them retyping thirty lines each quarter.
Roles inside a customer account
One plant may have an engineer who orders, a buyer who raises POs, and an accounts clerk who wants statements. Give each a role and an order limit. Orders above the limit go to an approver, and every order carries the PO number the customer's accounts team will look for.
- Order limit per user
- Approval for larger orders
- PO number mandatory
Documents that turn up months later
Quality and accounts teams ask for certificates and delivery notes long after the goods were used. Attach them to each order line so the customer downloads them on a Saturday without calling the counter. Credit notes for returns sit next to the original invoice.
Mistakes to avoid
Do not show list prices to logged-in accounts with agreed pricing. Do not let reorders bypass minimum order quantities. And keep obsolete parts in history with a suggested alternative rather than deleting them.
A prompt to start from
Build a customer portal for my industrial supply business. Each trade account has buyers with order limits and an approver for orders over the limit. Buyers see purchase history by site, reorder in one click at their account price, check credit balance, accept quotes with a PO number, and download invoices, statements, delivery notes and certificates of conformity per order.
Questions
Can one customer account have several buyers with different limits?
Yes. Each user under the account can have a role and an order limit, with larger orders going to an approver.
Can customers see their own prices?
Yes. Each account can carry its own price list or discount level, shown only after login.
Can the portal use our existing ERP data?
If your ERP exports orders, prices and stock, those can be imported on a schedule. A live connection depends on whether the ERP offers an API.
Do I need to code?
No. You describe the portal in chat and change it by asking.
How much does it cost?
The Free plan has no card requirement. Pro is $25 a month for a custom domain, code editing, export and more credits.
Templates to start from
- Agency Client Portal Template — PIN-protected views on a Kanban board
- Trade Publication Template — Research reports, jobs, memberships
- B2B Content Hub Template — Gated library with podcast episodes
Guide
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