Campsite CRM: Know Your Returning Guests and Seasonal Holders

A campsite CRM is a guest book that remembers: who came, which pitch they liked, what they tow, and whether they are coming back. Describe what you track and Mythex builds it on a real database, with each stay linked to the guest, follow-up lists and logins for your team.

Who it's for

Campsite and caravan park owners whose guest history lives in a booking diary, a spreadsheet or the memory of whoever has worked reception longest, and who want returning families and seasonal holders to get first choice before peak weeks open.

What you can build

Guests with every stay linked, a visit count and their favourite pitch
Vehicle details: tent, caravan or motorhome, length and awning
Seasonal pitch holders with renewal status for next year
Rally and group organisers with past group sizes
Notes on past stays, good and bad
A 'contact before peak booking opens' list

What a campsite CRM should track

The useful fields are specific to camping. Record the setup each guest brings, its length and whether they use an awning, so you can offer the right pitch without asking. Link every stay to the guest with dates and pitch number, so the visit count and favourite pitch work themselves out. Add dogs, the usual party size and any notes from reception. Keep seasonal holders as their own type with their contract year and renewal status.

Setup type, length and awning
Stays with dates and pitch number
Dogs and usual party size

Returning guests get first choice

Returning families are the backbone of most campsites. Before you open public booking for the summer holidays, filter guests with two or more visits and contact them with an early booking window for their usual pitch. It fills your best weeks with people who already know the rules and leaves fewer gaps for booking-site commission. The same list, filtered by month of stay, finds the couples who come every September.

Seasonal renewals and rally organisers

Seasonal holders decide on next year in late summer. Give each a renewal status (invited, confirmed, leaving) and a list of who has not answered by your deadline, so empty seasonal pitches can go to the waiting list in time. Caravan clubs and rally organisers deserve their own records with past group sizes and dates, because one good organiser fills a field every year.

Renewal status with a reply-by date
Waiting list for seasonal pitches
Group organisers with past rallies

Import first, then link to bookings

Start by importing last season's bookings from a spreadsheet or your booking export, so guest history is there on day one. Merge duplicates by phone or email, which is where most old lists are messy. Later, link the CRM to your booking system so every new stay lands on the guest record automatically. Avoid storing card details here; payments belong with your payment provider.

A prompt to start from

Build a CRM for my campsite. Each guest has contact details, setup type (tent, caravan, motorhome), length, awning yes or no, dogs and usual party size. Every stay is linked to a guest with dates and pitch number, so I can see visit count and favourite pitch. Seasonal holders have a renewal status for next year. Add a filter for guests with 2 or more visits, CSV import of last season's bookings, and logins for my reception staff.

Questions

Can I see which guests come back every year?

Yes. Stays are linked to each guest with a visit count, so you can filter repeat guests and see their usual dates and pitch.

Can I import the guests I already have?

Yes. Export your spreadsheet or booking list as a CSV and upload it. Mythex maps the columns and tells you which rows it could not read.

Can it track seasonal pitch renewals?

Yes. Give seasonal holders a renewal status and reply-by date, and the CRM lists who has not answered so you can offer the pitch to the waiting list.

Can the whole team use it?

Yes. Ask for user accounts and roles, and each person signs in to the published app. Mythex does not charge per seat for the app you build.

Do I need to know how to code?

No. You describe what you track and Mythex builds it with a live preview. You change it by chatting.

How much does it cost?

There is a Free plan with daily credits and no card. Pro is $25/month and adds code editing, GitHub export, a custom domain and credit top-ups.

Templates to start from

Barbershop Booking Website Template — Multi-step booking with photo gallery
Sales Pipeline CRM Template — Drag-and-drop deals with forecasting
Life Coach Website Template — Booking calendar with content sections
Agency Portfolio Template — Pricing calculator with booking
Glamping Booking Site Template — Multi-step reservations and admin
Meeting Booker Template — Timezone-aware slots, one shared link
Hybrid Desk Booking Template — Presence board with messaging
Office Desk Booking Template — Floor maps for rooms and parking