Customer Portal for Auto Repair Shops: Job Status, Repair Approvals and Service History

An auto repair customer portal lets drivers see where their car is in the workshop and approve extra work with a click instead of a missed call. Describe your job stages and what customers should see, and Mythex builds the portal with logins, per-customer access and a real database.

Who it's for

Garages that lose hours each day to approval phone calls and "is it ready yet" calls, and shops with fleet or business customers who want every vehicle's history and invoices in one place.

What you can build

Job status: checked in, diagnosing, awaiting approval, awaiting parts, ready
Extra work items with a photo of the worn part and a price
Approve or decline buttons with the time saved on the job
Service history and past invoices per vehicle
Fleet accounts showing every vehicle and its next due date
A message thread between customer and service desk

What an auto repair portal must handle

The portal earns its keep on approvals. When a technician finds worn discs, they add an item with a photo and a price, the customer gets a link, and they approve or decline from their phone. The car keeps moving, and you have a written record if anyone later disputes what was agreed. Around that, the customer sees status and history, and the desk takes fewer calls.

Photo and price on each extra item
Approve or decline, time-stamped
Status customers can check themselves

Fleet and business customers

A fleet manager with fifteen vans wants one login, all vehicles, their status and next due dates, and invoices on a monthly statement. Give fleet accounts several users per company, with each site contact seeing their own vans. Approvals can go to a named person with a spending limit above which they need sign-off.

What to put in it first

Start with job status and approvals for cars in today. Text or email the customer a link when they drop off, and use the portal for every extra item that day. Add service history once jobs are flowing; each finished job becomes history automatically. Invoices and messaging can follow.

Status for today's cars
Approval link at drop-off
History builds from finished jobs

Mistakes to avoid

Do not show internal notes to customers; keep a staff-only notes field. Do not post vague items like "various brake work"; say which part, why, and the price including labour. And make sure each customer sees only their own vehicles, which Mythex does when you ask for per-user access in the prompt.

A prompt to start from

Build a portal for my garage's customers. Customers log in to see each vehicle's job status, approve or decline extra work items that have a photo and a price, and view service history and invoices. Fleet accounts have several users and see all their vehicles. Staff update status, add items and see approvals with the time they were made.

Questions

How do customers log in?

Mythex builds sign-in into the portal. Each published app has its own users and data, separate from your Mythex account. You can send a link at drop-off so customers do not have to set anything up first.

Can customers only see their own cars?

Yes. Ask for per-user access and every query is scoped to the signed-in customer. Changing a URL will not show someone else's vehicle.

Can customers sign off extra work from their phone?

Yes. Each extra item has a photo and price with approve and decline buttons. Each answer is stored on the job card with a timestamp.

Does it work on phones?

Yes, in any phone browser. On Pro, Mythex can also make Android and iPhone apps that open your published portal.

How much does it cost?

Free has daily credits and no credit card, enough to build and publish a first version. For a custom domain, more credits and code editing, Pro costs $25/month.

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